FREQUENTLY ASKED QUESTIONS

We’re here to help.

Potential Homeowners 

How can I schedule a private tour?

Scheduling a private tour is a great way to get an up-close and personal look at all Sitterle Homes has to offer. 

During your tour, our new home consultants will acquaint you with our communities and their amenities, as well as show you our model homes and lots available for building. 

Complete this form to schedule your private tour and start envisioning your lifestyle in a Sitterle Homes community. 

Once I choose a community, what happens next?

Once you’ve decided which community offers the amenities and location that fit you, your next step is to connect with one of our sales professionals.

They’ll be your guide through the buying and building process, ready and on-hand to give you valuable insight. At your meeting with them, you can expect to discuss: 

  • Your wants and needs, and the type of lifestyle you’re interested in. Are you looking for a home where you can entertain and host celebrations, or one that’s designed to be smaller and cozier, but filled with luxurious touches that make your days brighter? 
  • Floorplans. After getting a better idea of what you’re looking for in a home, your new home consultant will present you with their community’s range of floorplans that meet your criteria.
  • Custom amenities. While our communities are not designed for fully custom homes, buyers do have opportunities to discuss modifications to our floorplans or to choose additional custom amenities, so you can create a space that’s well-suited to your lifestyle.
  • Homesites. Once a floorplan and elevation have been selected, our new home consultant will show you the available homesites in your new community that will best fit the floorplan you’ve selected. If you have your heart set on a lot with a specific view, let our consultants know before you get started, so they can help you narrow down the floorplans to options that best fit a specific lot size or location.

How much does it typically cost to build a new Sitterle home? When are the payments due?

Many variables go into the design and construction of a home, including the community, floorplan, desired amenities or upgrades and lot selection.

Discussing budget upfront can be a valuable part of the process. Instead of getting your heart set on a home that’s outside your desired price range, inform our consultants about what you’d like to invest in your new home. They can then guide you toward homes that strike a great balance between your desires and your finances.

Payment schedules may vary home to home, and will be discussed during your meetings with our new home consultants. The following is an example of how payments might typically be structured:

  • $500 Earnest Money
  • 2% Commencement
  • 35% Deposit on Plan Options
  • 35% of Design Center options (due at the design studio appointment)

How long should I expect the building process to take?

Each building project is unique and can vary depending on your design choices, weather and environmental issues, and other unforeseen reasons. 

If you are building a home from the ground up, the turnaround time is generally 9-12 months. During this time your sales professional will keep you updated on your home’s progress, and you are also welcome to visit the site and see the progress for yourself.  

If you are buying a move-in ready home, we strive to close within 30 days of contract signing unless significant change orders are requested. Working with our preferred lender, SmartChoice Mortgage, can also expedite the purchase and move-in process

Does Sitterle Homes offer financing options?

Sitterle Homes offers exceptional in-house financing options through SmartChoice Mortgage

As a reminder, we also frequently offer incentives to buyers and maintain a listing of current incentives on our website.

What does lock-and-leave mean?

Lock-and-leave means that you have the freedom to leave your home without worrying about safety, security and maintenance.

When you choose a Sitterle Homes community, you can feel protected and comfortable because our neighborhoods are gated and secure.

In addition, our garden home buyers love the convenience of no-worry lawn maintenance. Our teams manage your lawn and keep it in good shape, so you can enjoy travel or vacations without worrying about whether your home looks well-kept and secure while you are away. 

A lock-and-leave lifestyle can be a perfect fit for:

  • Young professionals with busy schedules who’d prefer to spend their free time on adventures and exploration instead of on home and yard maintenance tasks. 
  • People who are ready to downsize but who still want a luxurious, comfortable, well-appointed home. 
  • Active retirees and empty nesters who are ready to enjoy travel and excursions with their newly available free time.

What does zero lot line mean?

Zero lot line homes are built – as it sounds – right on the lot line.

This design allows homebuyers to maximize their home space, square footage and efficiently. Zero lot line houses allow for more privacy than condos or townhomes, while at the same time minimizing yard space that requires maintenance and management.

Does Sitterle Homes offer incentives?

Sitterle Homes does offer competitive and enticing incentives. 

Different incentives may be available in different cities or communities; you can visit our Incentives Page to stay updated on our latest offers.

What if we already have a lot to build on?

Sitterle Homes started as a custom homebuilder and continues to offer exceptional custom building services in addition to our planned communities.

Learn more about the process of building on your own lot. 

Do I need to be pre-approved? How can I get pre- approved?

Pre-approval is not required but can help you have a better understanding of the type of home that will fit your budget and lifestyle.

SmartChoice Mortgage, our preferred lender, can walk you through the pre-approval process and help you understand the rates, closing costs and other expenses associated with your mortgage loan.

Does Sitterle Homes offer or accept VA Loans?

Sitterle Homes proudly welcomes veterans and their families to our communities.

We accept VA loans and we also offer them through our in-house lender, SmartChoice Mortgage.

What's the difference in a garden home and a traditional home?

Our traditional homes are estate-size homes. They’re usually two story homes on larger lots. The design of these homes is more likely to be family-oriented, with lots of space for gathering and activities.

We like to say that garden homes are more than a different kind of home; they’re a different kind of lifestyle. Garden homes may be smaller than traditional homes but still have all the amenities and custom features that buyers expect from Sitterle Homes. 

Garden homes may be a good fit for: 

  • Young professionals with busy schedules who’d prefer to spend their free time on adventures and exploration instead of on home and yard maintenance tasks. 
  • People who are ready to downsize but who still want a luxurious, comfortable, well-appointed home. 
  • Active retirees and empty nesters who are ready to enjoy travel and excursions with their newly available free time.

Current Homeowners 

I'm a homeowner with a problem. How can I get in touch with customer service?

Customer service hours are from 8:30- 4:30 Monday- Friday & are available by email- customerservice@sitterlehomes.com. You can submit your customer service & warranty requests through our online form.

Work With Us 

Is Sitterle Homes Hiring?

Sitterle Homes is always interested in connecting with hard-working job seekers.

We often have job opportunities available on building sites in San Antonio, Austin and Houston, as well as at our corporate office. To review available job listings, visit our careers page.

How can I become a vendor with Sitterle Homes?

Sitterle Homes prides itself on strong relationships with companies who care deeply about giving homebuyers a high-quality product and a safe, comfortable place to enjoy life.

If you’re a vendor interested in working with us, contact our administrative offices to discuss opportunities.

Still need help?