Warranty Service

If you closed on your home on or after May 1, 2018  please visit the 2-10 homeowner portal to submit your work order request.

Buying a new home is one of the largest investments you will ever make, which is why it’s important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty (2-10 HBW) builder member, Sitterle Homes provides every home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company.

What does being a 2-10 HBW member mean for your home? 2-10 HBW only accepts the best builders into their program. To become a member, Sitterle Homes went through an extensive screening process that measures our building practices against strict underwriting guidelines to ensure we maintain a high quality product in addition to a careful inspection of our workmanship.

With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

What’s Covered?*

10 full years of structural defect coverage for load-bearing components.
2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing and mechanical systems.
1 full year of surety coverage against defects in workmanship and materials.

Emergency Warranty Request

If your warranty service is qualified as an EMERGENCY as defined below, please contact the appropriate sub-contractor for immediate help.

Plumbing:

• Not working at all
• Excessive leak, one that is a slow drip is not considered excessive.
• A drain back up
• Gas leak

Electrical:

• Not working at all, this does not include individual switches or outlets this is for the entire house
• A hot wire is exposed

HVAC:

• The entire system is not working, this does not include individual rooms or zones.

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.